Frequently Asked Questions
Is shipping really free?
Yes. Shipping is free anywhere in Canada, on all orders, with no minimum purchase. The cost of shipping is already included in our prices.
What are the delivery times?
Allow 1 to 3 business days for processing, then approximately 7 to 15 business days for delivery, depending on the supplier and destination. Items are shipped directly by our suppliers; therefore, an order containing multiple items may arrive in several packages. See our Shipping page for details.
How can I track my order?
Once a tracking number is available, it will be sent to you by email. It may take a few days before the first tracking updates appear with the carrier.
Can I return an item?
Yes, within 30 days of receipt, provided it is unused and in its original packaging. Please contact us before shipping it back. See our Returns and Refunds page for the complete procedure.
What should I do if my item arrives defective or damaged?
Please contact us within 7 days of receipt with a photo of the problem: we will offer you a replacement or a full refund, as applicable.
How can I pay?
Payment is made online, securely by card via Shopify Payments. Prices are in Canadian dollars (CAD).
Do you have a welcome code?
Yes! The code BIENVENUE10 gives you 10% off your first order.
How can I contact you?
Through the store's Contact page or by email at delajungle865@gmail.com. MD Store is a small business in Beauharnois, Quebec.